Zorglane
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Terms

The terms for reserving and using the Zorglane founding membership — the Healthcare Setup and the ongoing Membership — plain language, not boilerplate.

Last updated: 10 October 2026

1. What these terms cover

These terms apply to the Zorglane founding membership — the paid Healthcare Setup and the optional, ongoing Zorglane Membership, both described at zorglane.com/founding — offered by Shay Works, trading as Zorglane (KvK 98500562). They don't apply to the free tools elsewhere on this site (the "find your next step" questionnaire, the medication checker, the moving checklist), which have no separate terms because nothing is bought or sold through them.

2. Reserving your spot

Reserving a spot costs €19, paid through Stripe. If you reserve before 25 October, your Setup starts at launch, 25 October. If you reserve after launch, it starts within 7 days of booking. The €19 is a deposit: it's deducted from the full price of whichever Setup package you choose — Individual or Family — at intake. It isn't a separate, non-refundable booking fee on top of the package price.

3. Setup packages and pricing

Two packages are available, chosen during intake after you've reserved a spot. The Setup is a one-off payment, not a subscription:

  • Individual — €99 as a founding member (€149 afterward), for one person.
  • Family — €169 as a founding member (€249 afterward), for up to two adults plus children.

Founding price is available for the first 30 days after launch — until 24 November. Once you've reserved your spot, your price is locked in and doesn't rise if list pricing increases later.

4. Refunds

  • Your €19 deposit is fully refundable on request, any time before your start date (see "Reserving your spot" above for how that's set) — just email hello@zorglane.com.
  • Once the remaining Setup balance is paid and the service has started, refunds beyond the deposit are handled case by case — contact us and we'll work it out directly; see the GP registration guarantee below for the one guarantee that's unconditional.
  • Membership can be cancelled any time; see "Zorglane Membership" below.

5. Your right to withdraw

  • You have the EU right to withdraw within 14 days of buying the Setup or Membership, without giving a reason. To withdraw, email hello@zorglane.com.
  • The €19 reservation is refundable any time before your Setup starts, which is more than the legal minimum.
  • If you ask us to start your Setup within the 14 days, you agree that once the Setup is fully delivered you lose the right to withdraw from it. If you withdraw after we've started but before we've finished, we refund the amount minus the part already delivered.
  • Membership: you can withdraw within 14 days of starting paid Membership; after that, you can cancel any time, effective at the end of the current period.

6. The GP registration guarantee

We guarantee GP registration within 30 days, counted from the point you have all three of: a Dutch address, a BSN, and Dutch health insurance. If we haven't registered you with a GP within 30 days of that point, you get a full refund of the Setup fee (the package price, not just the €19 deposit).

This guarantee covers registration itself — getting you onto a huisarts practice's list. It doesn't cover things outside our control, like a practice's own appointment availability once you're registered, or delays caused by you not yet having your address, BSN or insurance in place — which is why this clock runs from having all three in place, separately from when your Setup itself starts (see "Reserving your spot" above).

7. What's included in the Setup

The Healthcare Setup covers six things:

  • Your policy explained — what your policy covers (natura or restitutie), and what your aanvullend adds.
  • Your deductible plan — what counts toward your eigen risico, what's exempt, and when it resets.
  • A GP and provider check — confirming you're registered with a GP, and that your providers are contracted with your insurer. If you're not registered with a GP yet, registering you is part of this check.
  • Your cross-border options — EHIC, care in nearby countries and back home, based on where you have healthcare access.
  • A waitlist plan — what to ask your insurer if a wait is too long, and your alternatives.
  • Your reminder calendar set up — switching season, deductible reset, and dates specific to your situation.

The Family package additionally covers GP registration for the whole household, help registering children with youth healthcare (consultatiebureau/JGZ) and transferring their vaccination records, and an insurance check for the family. Full details are on the founding membership page.

If you're still planning your move and don't yet have a Dutch address, we start with your policy, deductible and cross-border prep, and register you with a GP once you have an address — see "Who this is for" on the founding membership page.

8. Zorglane Membership

Membership is separate from the Setup: ongoing agent access for after your Setup is done. You get reminders before dates that matter, questions answered by email with sources, and your overview updated whenever your situation or policy changes. Reminders are sent by email; WhatsApp may be added later, with no promise of a date. We reply within one working day. It's healthcare admin and navigation, not medical advice.

Membership is €15/month or €149/year at the founding price, available until 24 November. Founding members get their first three months of Membership included with their Setup; after that, you choose whether to continue. You can cancel any time, with no minimum term.

9. Founding price

Reserve before 24 November and your founding Membership price is yours for as long as your Membership stays active without a break. If you cancel and later rejoin, the regular price at that time applies instead.

10. Insurance decisions

Zorglane explains your policy, coverage and options based on what you tell us and public sources. Your insurer decides on claims and reimbursement — we can't guarantee any claim is paid. Zorglane doesn't give medical advice, and doesn't decide whether care is urgent or necessary.

11. How we use AI

Zorglane uses its own tools and AI to draft overviews and answers from the information you give us and public sources. During the founding period, a person reviews every Setup overview before it's sent. Answers show their sources. AI can make mistakes — if something looks wrong, reply and we'll check it.

12. Not medical, legal or financial advice

The Healthcare Setup and Membership are practical help with the admin of registering, setting up and navigating care in the Netherlands. Neither is medical advice: we can't tell you whether a symptom needs attention, whether to take, start, stop or switch a medicine, or what treatment is right for you. Neither is legal or financial advice. For urgent care, call your huisartsenpost or, in an emergency, 112.

13. Cancelling or making a complaint

To cancel Membership, ask for a Setup refund, or raise a complaint at any stage, email hello@zorglane.com — we'll respond directly rather than routing you through a form. See the refunds and guarantee sections above for what you're entitled to at each stage.

14. Governing law

These terms are governed by the law of the Netherlands. Any dispute that can't be resolved directly is subject to the jurisdiction of the competent Dutch court.

15. Changes to these terms

If these terms change, we'll update this page and the date at the top. Changes don't apply retroactively to a Setup or Membership you've already reserved under the terms as they stood at the time.

Questions about these terms? Email hello@zorglane.com.